We collect the information you provide when you create an account, place an order, request a return, or contact us. This can include your name, email address, phone number, delivery address, order details, and the message you send us.

For online payments, payment processing is handled by the selected payment provider. We retain the order and payment references needed to confirm, support, reconcile, cancel, or refund an order; we do not display full payment credentials in your account.

• To create and secure your customer account, including phone verification where used.
• To process, deliver, track, cancel, return, or refund orders.
• To answer support requests, prevent misuse, and maintain reliable service.
• To meet applicable legal, tax, accounting, and fraud-prevention obligations.

We share only the information needed for a service provider to perform its role, such as payment processing, courier fulfilment, transactional communications, hosting, or customer support. We may also disclose information where required by law or to protect customers, the business, or the service from fraud or abuse.

You can review your order history through your account. To ask about personal information connected with an order, include enough information for us to verify the request and contact therareskinsupport@velocityventuresgroup.in.

Product availability, prices, discounts, delivery charges, and payment choices are confirmed in checkout. Adding a product to a bag does not reserve stock or create an accepted order.

We may need to decline or cancel an order when a product is unavailable, payment cannot be verified, delivery cannot be completed, or there is an obvious pricing or technical error. Where payment has already been captured, the order record and refund process will reflect the outcome.

Use product information, ingredients, labels, and directions as displayed for the purchased product. Do not rely on a website statement as medical advice or as a substitute for professional advice. You may not misuse the website, interfere with checkout or account security, or submit false order or return information.

We may update this page when our operations, providers, or legal obligations change. The most current version will always be published here with its updated date.